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Old Sep 3, 2009 | 8:33 pm
  #17  
xFF
 
Join Date: May 2004
Programs: UA lifetime 1K
Posts: 2,033
Originally Posted by WayMaker
The little bit more they hope to gain by upselling away seats from the EUA pool is nothing compared to the loss of the repeat business of Elites that may feel nicely treated by line employees, but lied to by marketing.
Four nights ago, CO Insider wrote "With buy-ups, we're doing nothing more than selling our retail First Class fares, which has and will continue to take priority over complimentary space-available Elite upgrades."

We can't confuse the EUA process with the elite upgrades themselves. The latter are, and in all likelihood will continue to be, a stated Elite program benefit. EUA, on the other hand, is a tremendous add-on provided to us, that, unfortunately for us, stands somewhat in the way of the company's aggressive marketing of the F inventory. The choice may, soon, typically come down to either waiting for the space of be available with certainty: at the gate, or else buy-up to an upgradable fare.

Last edited by xFF; Sep 3, 2009 at 8:35 pm Reason: singular/plural
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