Originally Posted by
redtailshark
Just when, exactly, was DM ever best in class?
exactly redtail! Just because Jeff Robertson printed some fancy brochures proclaiming it does not make it true. Today's AA announcement only reinforces that.
DL is close, but they need NW's award booking engine and to let Plats make unlimited changes to award routings w/o fees and make the DM SWU's usable on more fare types to get closer to "Best in Class". Oh, and real cheese in the clubs would help too.