Originally Posted by
publicmsu
So I'm at 24,955 EQM for the year and have a trip (booked in F) for the end of September that will push me over to SE. I am looking at booking a flight to Europe mid-October and would like to take advantage of the exit rows on the A330s (it's the only way I can fly at 6'8), so I sent a simple email expressing this to NWA to see if they would possibly advance me SE qualification and I could happily make my reservations for October. Unfortunately, here's the response I received:
Chances are that by the time I earn SE on Sept 25, the seats will be priced above what they are now and that will deter me from purchase, or the flights with available premium seats will be taken; either way, I'll probably not end up going to Europe in October. A shame that a company could be so short sighted when it comes to the most simple issue of customer service.
I'm not really sure why you feel they should grant you the status.
It could potentially have a negative impact on NW/DL revenue. For example, what if you have to take a last minute trip in the coming weeks. You stated you have shown a propensity to book in F. You might potentially make the decision to book that last minute trip in economy rather than F in hopes of scoring an upgrade with your status, thus diluting revenue.
Also, if they bump you up before your trip in F on Sept 25th, you will get 25%bonus miles when in fact you dont really deserve them for that flight. May be a small cost, but imagine if they did this for every person who is close to an elite threshold?
They have to have guidelines and draw the line somewhere to protect revenue and to be fair to all customers.