I chatted with one of their agents on the 26th. She assured me I had until the 28th to swap my Hotspex points. Today I chatted with the same agent. She said she was sorry she was mistaken but there was nothing she could do.

When a company doesn't honor their word then they should be run out of business. Be careful if you swap with them in the future. I intend to delink my accounts later today.