I chatted with a customer service rep at points.com today, who was mostly non-helpful. But this is what I learned from the chat:

"We’re pleased to hear that you wanted to make a swap, but Points.com and Hotspex has temporarily paused the Swap program in order to offer you a better experience and serve you better. .This change was effective on August 26th,2009. .We apologize for any inconveniences."

"however, .I can assure that the option [to swap] will be available again....we just don't know when, because of technological upgrades."

When pressed on the fact that Hotspex is ending their participation tomorrow night, I was told, "Hotpsex has been taken off the site, any misinformation about swapping that was posted on Hotspex website, you'll need to contact Hotspex."
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