Wow. Have we hit the nail on the head.

My biggest gripe with FT (and with the moaning on this thread, in particular) is that so many are willing to reflexively fall back on "taking care of your best customers", yet abandon ship when a program actually is designed for the "best customers". The real big spenders on this board (EPs) are not the most vocal in complaining about the PMUs. Indeed, I would say that the majority of the EPs actually like the PMUs as currently constructed.

What we have is a gaggle of relatively low-yielding FFers that want SkyMiles to meet their needs. I can empathize with this. What I shake my head at, though, is the complete lack of perspective. Many (most?) elites get way more out of the system than they contribute. I mean, way more. I put my annual benefits from DL PM status in the $1500-range. I put my incremental spend in the $200-range, and I begrudge every penny of that.

Complain about the lack of cheapo SWUs all you want. What I don't want to see, however, is those same folks then ever mentioning phrases like "most valuable", "most loyal", or "best customers".