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Thread: RTW on Skyteam?
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Old Aug 12, 2009 | 8:03 pm
  #388  
graraps
FlyerTalk Evangelist
 
Join Date: May 2004
Location: Soon to be LEGT
Posts: 10,928
grrr...UX are the most clueless airline!

Alright, so I want to start my RTW on UX...So I call their CCS office and ask about RTWs. They give me another CCS number. I call that. Nobody responds. I call Spain- number can't be reached from outside the country. I call Argentina, they give me the number for Spain. When told it doesn't work, they say I must have dialled it wrongly. I call London, get a recorded message in English "please wait etc", then somebody answers in Spanish (which is alright as I do speak it, but come on- there was no language selection!). Very nice and helpful gentleman, I explain to him what had happened to me and seems to understand what I'm after. He asks me to wait while he checks with his supervisor. Comes back on the line saying that UX don't issue RTWs and they're all handled by AFKL. I call AFKL who tell me they only issue AF-plated RTWs that MUST start with an AF flight (which in this case means flying 2 hours each way in the wrong direction plus suffering CDG and awful/nonexistent shorthaul food). I relent and say "alright, at least can you give me the business class tariffs for the RTWs of 29000 and 34000 miles?". The answer makes my jaw drop: "we don't deal with miles here, you have to talk with Flying Blue". At this point I hang up and start contemplating suicide.

STOP THE WORLD I WANT TO GET OFF!!
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