Recently I flew EK First from NBO-DXB-CMB-DXB-NBO, and noted so many inconsistencies in their service, which was very disappointing. I have highlighted a few below:

NB0-DXB
* When I asked for a glass of champagne pre-flight, I was told they have stopped doing this, but had it offered on the next 3 flights.

* The CSD said that EK have never served salad in F, yet it was on the menu, there was salad dressing on the table, and one of the hostesses brought it out later.

* The CSD was very rude and abrupt. He did not want to be there doing his job.

*Pressing the service bell 5 times in 10 minutes and no service, so I went to the galley. CSD is chatting to a hostess, and what looked like two EK staff off duty in the galley chatting to the third hostess, with champagne glasses in hand.

DXB-CMB

* No duty free. I was told EK have stopped carrying on board duty free, yet the book was there.

* The trolley was brought out, and tables set from the trolley.

* Dining was on demand according to the menu, yet all meals were platted seat side.

CMB - DXB

* No Duty free. The excuse was that on the CMB flights, it gets stolen in CMB.

* Dining was no longer on demand, but we were offered when we wanted to dine as we were the only two passengers in F.

* This was an overnight flight, but there were no amenity bags, as they are only offered on flights longer then 5 hours (yet they are given ex. NBO).

* No duvets - These are only on long haul flights, yet we had them on all the other 3 flights.

*Being told that my red eyes were caused by drinking 6 glasses of champagne. Forget that I had an eye infection.

DXB - NBO

*No slippers or eye shades. They handed out ones from Y class.

*No blankets or duvets

*Dine on demand - we either eat now, or wait till all the other passengers are served, and only then will our order be taken.

I am really wondering what has happened to EK.

At DXB Airport, I walked up to the First Class Check in counter, and was told by the EK staff member that the counter was for F passengers only. How rude!!!

The EK F lounge in DXB is still great. Service is excellent, and food/drink choice is brilliant. Only the external noise is annoying.

Ex. NBO there is not a huge amount of choice, so we are stuck with EK