It really doesnt have to be this hard....If you legal name/passport and Worldperks dont match, then ...write or Fax the WPSC, with a copy of your passport, we will make the name correction, and then ask RES to reissue any outstanding tkts to the correct name, and re add your FF nbr...I work all next week, give me a call!! :-)..Actually TSA has given NW/DL special dispensation to implement "secure flight" due to the merger of the 2 computer systems!