Originally Posted by
emanon256
Socrates,
I am curious why, in your professional opinion, the hotel is simply not willing to do anything. And Marriott customer service as well as the Marriott Corporate office have both said, in e-mail and on the phone, that Marriott Corporate will not get involved and that the hotel has the final say.
It sounds like the Manager of the Ren where I have been staying, just said something to try and make me feel better. Which it did. And I guess since this is an isolated incident, I will simply move on. But I just find it so odd, that no one will do anything.
Thanks.
I do believe the manager of the BR was just trying to be nice.....on your other question I do have my personal opinion on the matter but don't feel it would be appropriate to share (Both Customer Service & Guest Relations are empowered if they feel it's appropriate - standard proceedure is to first let the hotel attempt to resolve the situation)