Socrates,

I am curious why, in your professional opinion, the hotel is simply not willing to do anything. And Marriott customer service as well as the Marriott Corporate office have both said, in e-mail and on the phone, that Marriott Corporate will not get involved and that the hotel has the final say.

It sounds like the Manager of the Ren where I have been staying, just said something to try and make me feel better. Which it did. And I guess since this is an isolated incident, I will simply move on. But I just find it so odd, that no one will do anything.

Thanks.