Originally Posted by
gsupstate
So, couldn't rez agents simply explain a version of the above to irritated and confused pax?
Do you seriously think that an explanation to a passenger blaming "hard data elements" and Sabre limitations would have gone anywhere? It would have just sounded like blaming ones tools to me and a cop out.
Also, it doesn't sound like the poster gave the representative a chance to get that far into the explanation. He just hung up (twice) the moment the agent told him that they were unable to do what he was asking.
Furthermore, I have a feeling that some of the agents aren't as well versed in the nuances of SABRE as denCSA and may not have been able to properly explain what was going on, beyond, "I really don't know."
Checko