Originally Posted by
1stClassTravelGirl
So, finally after all the arguing and insults thrown at me by the head of security I was able to get him to apologize and remedy the situation by reimbursing me for the purchase of a new phone... unfortunately it took them 8 hours and a good deal of arguing to agree to this.
My point - beware! Lock up your valuables to avoid this drama!
I'm actually surprised they gave you $ for a new phone, especially since you can't prove that it was stolen and you were provided with an in-room safe. Whats to stop someone who lost their phone while clubbing in SoBe to claim it was stolen from their room? I'm sure people try to scam hotels all the time so I think it's nice they gave you money (for the record, I don't think you scammed them).
Certainly a crappy situation, but a good lesson to lock things up- no matter what hotel you are in.