Curious if anyone has any comments on the following story:
http://www.msnbc.com/news/281221.asp

Airlines promise better service

Industry agrees to voluntary ‘passenger-bill-of-rights’

WASHINGTON, June 17 — The airline industry responded Thursday to growing complaints about air travel, offering a voluntary plan to satisfy the public and angry members of Congress. Its voluntary “passenger-bill-of-rights” promises the lowest prices available, permits passengers to cancel a ticket without penalty, and notifies passengers quickly of flight delays or cancellations. But at least one senator is calling the new plan a lot of hot air.