Originally Posted by
gumflyer
I'm curious to find out how useful the profile in my OnePass account actually is. For meals, it seems not to work. My nephew just flew GUM-HNL-IAH and had a child meal preference. He never got one. I'm flying four segments this weekend. I got the upgrade on the second and fourth segments where the third leg has no First Class cabin. The thing that makes me wonder about the usefulness of the profile is that I always get upgraded into a window seat instead of my preferred aisle seat even when there are aisle seats open. Does your profile work for you?
I find it moderately useless.
I think companies had a period of data-collection-stalking they intended to use with their customers. Turns out that needs a lot of manpower and resources to make dedicated offers to as many detailed group subcategories as they had allowed for in their systems - thus lots of data points turn out to be relatively useless. Being a vegetarian from Fresno with 5 kids has no basis on if you book with CO for business and that's all they really worry about.