Originally Posted by
WBurcham
How about "THANK YOU DELTA (new IROPS itinerary info)"?
I think that sometimes people forget that honey gets more flies than vinegar and that if they write an effective, concise statement about their gripes they'll be more likely to get a response (positive or negative).
You're right, a poor title. By the same time, the response from DL could be "we understand to our very frequent customers how important our web site is, so we really appreciate your patience as we continue to upgrade it. Thanks for the continued feedback, and again, thanks for your patronage!"