Originally Posted by
craz
Wow
about the only thing I would have done different then what you did was
1- at EWR on the out bound once there was a problem I would have asked the Agent to Please put a note on the PNR that I belong in BF that way if theres a problem on the return they can see whats what
2- seems you decided the BF seat was more important then the shopping or changing of money, otherwise you should have paid the $$ and miles and taken care of it when you got back here.You decided to make the calls and spend the time trying to fix it all, instead of doing the errands you wanted to
Im not saying the staff was right in what they did, only that you should have done things before leaving EWR to begin with. that doesnt excuse what you said you went thru.
as for reinbursement from CO for the calls Good Luck getting it, Id try to but wouldnt count on getting anything.
Yeah, I'm not expecting them to reimburse me for the calls. I would
a-love to have this not happen again (well, in the couple more months that it could happen before NW goes away) and b-just make sure that noone else gets treated that way. I'm an experienced traveler, which is the only reason I think I even got on that flight at all, as they could have cared less about making it happen. I try to imagine some of my friends or family, who rarely fly, and this would be a disaster for them. I was practically in tears out of frustration by the end of everything.
As for fixing the prob in Newark, I did verify that it was rectified and she confirmed the same. In all other previous experiences, the return flight has been fine after the EWR agent fixed things. I went to co.com and made sure I was still listed in my seat the day before. So I don't think there was any reason for me to suspect any other probs.
I did bust out the credit card-twice actually. Once to try to buy the upgrade and have the miles deducted and once (out of frustration) to offer to buy a whole new damn ticket (in economy), cause I was so fed up and not staying there another night. But alas, he told me he couldn't do that-that it wasn't that easy (which was interesting news coming from a ticket agent).