Please allow me to set the record straight here...
Originally Posted by
EasternTraveler
I really cannot believe how many people are out for blood. If you were not at the event then you are NOT going to get all of the details that were available at the event. As Jeff and others said "We are not going to publicly comment on many things that we would like to due to legal and policy reasons." What they discussed with us was for our group. Flyer Talk is a public forum and is read by many, including the press. It would be wrong for us to release any references or inuindo given at the event.
I was surprised that some actually came to the event that don't even fly DL or NW. I am not surprised at human nature. Some came with an agenda, DL treated them with the utmost respect and spent several hundred dollars on each and every one of us who attended. If they go back and bad mouth, that is them. Most of us understand business and understand what they are doing. Is everyone going to be happy? No! But I am glad they charge a fee when someone changes or cancels an award ticket. We get the appropriate waivers and if anyone abuses that, they should pay. One thing that everyone should have gotten out of the event is this:
Delta reads every post on multiple blogs, websites, etc... and the ones that contain enough information and details to investigate, they investigate. The ones that are a rant "They have a good laugh at and toss."
The above also applies to mistakes, error fares, bonus work arounds, etc.
So if you don't want them to know.......... don't post it!
When
atldlff and I were planning the question and answer session, we did not do it thinking that proprietary information was going to be disclosed or that breaking news would be announced about which we would be the first to hear.
The primary purpose of this session was simply to ask questions and attempt to get answers in order to better understand the policies regarding the frequent flier loyalty programs and the Internet web site of Delta Air Lines, with a side benefit of adding in-person interaction to the session.
Originally Posted by
Surge2009
This almost infers that people should not offer criticism just because delta spent $$$ on them for this event. Isnt that essentially bribery? And if this is the way you feel - how objective are you really if you plan on being swayed because a company pays for a good meal?
I can tell you first-hand that Delta Air Lines
wants to hear constructive criticism from FlyerTalk members.
In fact, Josh Weiss specifically asked to please keep the criticism coming, as long as it was not one of those messages that simply bad-mouths Delta Air Lines, such as “The Delta web site really sucks! It is the worst thing ever!” and offers no constructive hint or clue as to what is the problem and suggestions on how to correct it.
Originally Posted by
EasternTraveler
We did have to show ID and sign a paper!
The paper that you signed was not a non-disclosure agreement based on your promise to retain the confidentiality of the information discussed during the Question and Answer session, but rather a waiver releasing Delta Air Lines of responsibility and culpability should you sustain injury when touring through hazardous areas such as the Technical Operations Center and for the Road Warrior Training.
The reason why you had to show identification is because the Technical Operations Center and the fire stations are located in secure areas regulated by the Federal Aviation Administration. Without proper identification, you would not have been permitted to tour either of these facilities.