Originally Posted by
StayingHomeIsBetter
Delta.com sends names to nwa.com in a fashion that prevents automatic processing of upgrades if your name has a middle initial or suffix.
Customer service tells me that this is a longstanding, known issue. What are the prospects of a near-time resolution
I had the same problem and did not realize what it was until Friday. My middle initial has a space between my 1st name on NW and does not on DL. It messes things up and no one knows how or what to change. It has to be manually addressed with 10-30 minutes of phone time.