FlyerTalk Forums - View Single Post - Star Alliance Awards - Change and Cancellation
Old Jun 19, 2009, 2:13 pm
  #6  
larsll
 
Join Date: Sep 2002
Location: Travelling the skies over Europe
Programs: Lufthansa Senator, Hilton Diamond VIP, Marriott Gold Elite, Hertz President's Circle
Posts: 1,819
Angry Fixing name...

So. Ordered my two tickets. After half an hour the confirmation came by mail. And to my despair I saw that my name was right on the billing address, but wrong as passenger. Called SK back... no... this is an OS/LH ticket, we can't change the name, even if we made a mistake, you will have to cancel the ticket and hope that the seats go back into the same bucket... God, how clueless...

Called LH M&M, and they were willing to help, but their system also protested against name change, even when the tickets were not issued...

So, now I will have to call back SK tomorrow, cancel the tickets and hope the availability comes back. Flying to the US with a wrong name in the ticket will not happen, not on this occation...
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