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Thread: The Athenee Hotel (formerly Plaza Athenee), Bangkok, Thailand [Master Thread]
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Old Jun 11, 2009 | 10:09 am
  #85  
Starwood Lurker
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by yosithezet
...I checked my SPG account as I expected the Plat Amenity 500 points would have fallen off as usual when they re-apply credits. If it did, they put it right back in the account...
Just an FYI, this only happens when someone outside the hotel makes an adjustment. Only the hotels are authorized to apply Platinum welcome amenity points so the programming causes a correctional posting from any other source to drop the amenity points, which are then requested to be added back manually. This programming deletion can be avoided by using the system that supports the GUI application, but few associate-level people have that kind of access, so more times than not, the amenity points go missing for a few days.

Best regards,

William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide

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