Originally Posted by clubman

Your post doesn’t make much sense I’m afraid, so I will try and understand it...

A. When you say "Upper class" I assume you are getting confused with "Upper Deck"?

B. your first sentence does say that you have seats on the upper deck (if that's indeed what you meant) on both legs which would mean you have no problem, but I assume you left out a number in regards to the inbound and you only have some seats allocated?

C. Physical seats are not allocated specifically to award ticket holders, and no seats are specifically blocked for them, so if you cannot get specific seats it means they are either already taken, allocated for Gold/Platinum etc, allocated for Basinets etc...

Always worth trying again closer to the flight but no guaranteed.