IN_FURIAATING! No doubt calling the phone number will lose you the 1,000-1,500 point bonus, and you just can't get the booking engine to respond. Nuts.
ADAM: tell these people that frequent travelers like me are GOING TO STARWOOD because we actually *NEED* to make a reservation and just aren't going to lose this while they play for a week with the system. suddenly the 5 nights=1 free friday offer at Starwood looks pretty attainable.