Could not disagree with you more. Efforts at excellence never amount to zero and attitudes are contageous. Capt. Fannagan has high standards and a unique desire to be his best at everything. If his efforts were zero there would not be a discussion here. I am also sure others that work with him strive to be better just by his example. Kind for like playing tennis with a better player, the experience improves your game. A smile, consideration, and kindness can change a persons day and it costs zero. IMO the effort is more than worth it.