Originally Posted by
Kiwi Flyer
Belated welcome to Flyer Talk
wijibintheair
Did you follow up with Finnair? I'm not excusing them but it's possible your issue was on someone's desk/to do pile and got mislaid or the person no longer works there.
Thanks for the belated welcome. re follow up with Finnair - no, to be honest after a few months of not hearing anything further I just deleted their mail and decided it was a lost cause, and likelihood of me ever chosing to fly them again minimal so...