Hello - Does anyone have any experience with the LAX concierge? I had emailed them a few days ago and received a response the next day. However the response was written very poorly by someone who didn't seem to have a handle of the English language (surprising). My follow-up email to that has gone unanswered for the past few days. Definitely not what I have come to expect from my past experiences with AC concierges or the staff at LAX.

When flying through LAX in the past, I recall a very nice and courteous concierge - she was an older woman. She is definitely not the person who responded to my email.