As a new FF looking at being on the road for the rest of my professional life, I appreciate the effort made by Adam and Hilton. I find the little things make a difference and I for one will consider taking more of my company's dollars--which since I own the company translates as my dollars--to any company that demonstrates the customer counts. Setting up a FlyerTalk email is just the type of touch that can make a difference. For the record--as I have just entered the world of the FF in the last month due to a career change--I'm not elite in any program so far. Therefore, I am getting a birds eye view of how hotels treat the "regular" customer. So far Hilton outshines Marriott--where I just had a dismal stay in Miami. I rarely complain, I just look elsewhere to spend my money. If I have to take time to complain--it's already to late. I like attention to detail and setting up this email address is a demonstration of a company that pays attention to details.
RDouglas
[This message has been edited by RDouglas (edited 09-01-2001).]
[This message has been edited by RDouglas (edited 09-01-2001).]