Kristy Hall has been just outstanding on working on two problems for me, and I was really happy with her response. My first response was very quick and my second took a couple of days, but that is more like what I expected anyway. I figure she is probably swamped right now with our requests, but things will settle down. I'd much rather wait for an e-mail then spend 20 to 40 minutes on the phone. Again, absolutely excellent customer service.