Hi there, just a quick question for you. I have taken a lot of One World flights over the last 24 months, and read all the blurb about OW being the "leading quality alliance" etc. Now, as a member of the highly secretive secretariat in Vancouver, maybe you can advise if there is a certain operating standard to which airlines in the alliance have to adhere? With the exception of Malev I have flown on all the member carriers in the last 18 months and have to say that there is such a huge difference in the quality of service offered that it is hard to believe that there can be any required operating standard in place. (and I am not comparing one airlines 45 minute commuter flight to another airlines 16 hour transcontinental service).
Further, is there a central OW customer service desk to which I can write - as I have written to a couple of member airlines expressing dissatisfaction at service on their planes to which I have needless to say received no response. The exception was Finnair who did respond - around 5 months after I mailed them, promising to follow up and get back to me - well a year later I am still waiting, but hardly suprising after the horrific experience of flying Finnair.