Hey All,

Recently booked a DONE4 with LAN airlines - booked just over a week ago. I had an email come through from LAN pretty much straight away asking for additional information such as the issuing bank, so I had to contact them with that. Thankfully they have a number in Australia to call which made that nice and easy.

However, they still haven’t been able to process my card. Each time I speak to someone they say they need to speak to oneworld and I get put on hold for 5 mins, they then come back and say it should issue within the next 24 hours and if it doesn’t, to call back.

Now, I've made a few calls over the week (I want to lock in a pretty good value AUD/USD conversion) but don't really seem to be getting anywhere with the payment being processed....

Has anyone else been in the same boat? Am I just being inpatient?

Given I booked online I kind of thought it would all just go through pretty painlessly. I hoped I could just contact oneworld myself and say what’s going on, but I don’t think that’s an option.

Cheers

Hayden