iDine topics seem to be fair game in MilesBuzz, but if this one strays too far I won't be offended if the mods throw it in OMNI... I just need to rant.

I have iDine accounts with AA, US, UA, NW, and DL. I recently opened an iDine Prime ("Rewards Network") account.

The problem? I have SIX user ID's at SIX different piece-of-junk websites!! (I can't really remember all of the IDs - I'm always guessing at them.) Why doesn't iDine (or Rewards Network...or whatever) have ONE portal website at which their customers can configure and maintain all of their various accounts? It would be far easier if I could log in at Rewards Network and modify a table of credit cards, FF numbers, etc. at one place.

It wouldn't be quite so bad if the six different sites were TOTALLY independent, only dipping into the master DB to validate that 1 CC is only attached to 1 reward program. Then I could log in with the 1 user ID at 6 places and modify my cards. I would still be frustrated because that is still bad process, but at least I'd remember the user ID. But noooo...the sites are just linked enough on the back end to require UNIQUE logins for EACH airline!

And the final straw: there is no way to get the Rewards Network site to email you your user ID! If you forget your password, no big deal: type in user ID, and it emails your password. But if you forget your USER ID, you are hosed - presumably you would have to call them on the phone at that point.

IMHO, iDine should fire its current IT staff and hire ME to redesign their entire online user experience. I'd subcontract a bunch of high school kids at minimum wage and we're create a better product in a matter of weeks.