Join Date: Aug 1999
Location: Alexandria, VA, USA NW Platinum Elite Since 1999, United GoldMM, Hyatt Plat, SPG Gold, Hilton Gold, Hertz #1 Gold, IC Ambassador, Avis Chairman's
Posts: 7,445
I e-mailed Adam yesterday morning, got a reply back from him at 8PM last night! This type of attention to customer service is keeping me at Hilton, plus a special e-mail address for us FlyerTalk folks. WOW! Kudos to you and the rest of your staff.
Just to add, Adam called me today and got everything straightened out with a problem I was facing. He told me it would be resolved today, and it is! Thanks Adam!!
[This message has been edited by thezipper (edited 08-13-2001).]