Originally Posted by
nielsdc
If this was the case, I wouldn't have any problems with it. Unfortunately in my experience the agent will try to get out of it because the reissue is to much work, or they do not understand to do it.
Same issue occurred with my friend, except this time it involved AA, JL, and CX. My friend wanted to change a date on his xONEx ticket:
JL said: the original travel agent (some obscure travel agency in Japan) had to re-issue it.
AA said: the next carrier (LA) has to re-issue it.
LA said: LAN has no record of friend taking the previous flight so the entire trip is null.
What he felt was that all three didn't want to do anything with the ticket because it's too much work, they don't understand it, or maybe they weren't trained in it as much as their "usual work." In either case, he was frustrated at the whole experience and came back home with a bad image about OW.
