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Old May 6, 2009 | 7:43 pm
  #100  
davidash
 
Join Date: Oct 2008
Programs: UA 1K and 1 Million Miles, Marriott Plat Premier and LT Plat, Hertz Pres Circle
Posts: 456
My post was merely my feelings that Marriott (and other companies) should not reduce their services to their best customers. If they do, and their customers complain, they should re-think their strategy. The newspaper, although minor to some, represents one more step in reducing the quality of the product out there.

Continental once did away with full elite miles on some fares. Too many elites complained and they were reinstated. This was my sole purpose of posting the newspaper post.

If we let Marriott and other companies do away with items we expect, what would be next? Bring your own pillows and sheets?

The reason I stay at Marriott brand hotels is because of the service and amenities I expect from them. If I wasn't interested in them then Holiday Express or La Quinta would get all of my business.

My post was to let Marriott know that some are unhappy with their decision. Perhaps the preferences that the FS and the Ren look at can be expanded to all the brands - this way if you want a paper you get it regardless of where you stay and if you don't want it you don't get it.

For what is is worth, I too am self employed and give my customers more than they ask for -- especially in this economy.

Thanks to all,
David
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