at least it didn't refer to the platinum desk. then we could have had another page or two.
Indeed!
To keep everyone happy, perhaps AA should stop referring to it as the Platinum Desk in its printed materials and Platinum Membership Guide
Just take a look at how it's been marketed:
http://www.aa.com/content/images/AAd...mber_Guide.pdf
Don't they know that it troubles so many FT'ers to hear "Platinum Desk"?!!