Senior Moderator; Moderator, Eco-Conscious Travel, United and Flyertalk Cares
Join Date: Jun 1999
Location: Fulltime travel/mostly Europe
Programs: UA 1.7 MM;; Accor & Marriott Pt; Hyatt Globalist
Posts: 17,831
I did just finally get around to sending a letter ... not looking for anything, just letting them know some areas that need some work.
Interestingly enough, on that tour there's a bulletin board that shows how the hotel rates in various areas - customer satisfaction, revenue generated per room, etc. The employee job satisfaction rating was very low. I'm afraid if employees aren't happy, guests often know it.