Originally Posted by
mdusry
I have stayed here on numerous occasions, with mixed results. i have always found the concierge desk very helpful and friendly, and my rooms have always been clean and comfortable. on the other hand, the new downsized RC is quite cramped, and the service is totally robotic and uncaring in the RC, as opposed to the really first-rate RC staff at the airport HR or the entire staff at the PH SFO.
I don't understand the comment about the "new, downsized" Regency Club. I stayed there about a month ago and it was exactly the same size as it's been for years. And the same wonderful lounge concierge, David, was there. There is no way anyone could say he is robotic or uncaring; he memorizes everyone's name, runs over to help even if you drop just a crumb, and couldn't be a better representative of Hyatt. The only difference I noticed on my last stay was that there is no longer a hot food offering in the evening. Unless the lounge was redone in the past month into a small facility and David is gone, we can't both be talking about the same hotel.