I would like to start a thread acknowledging Marriott Concierge in providing special assistance to FT members. I think it's important that we take the time to give credit when its due. Plus, I would also like Marriott headquarters to know that we appreciate their presence here on FT and hope that they will realize the importance of engagement with their Marriott Rewards Members.

So here goes...

I was recently staying at a FS hotel for 4 nights booked with a LNF rate. When I presented my PP vouchers the front office manager on duty refused to accept them stating that they could not be applied against LNF rates.

Now as we FT members know YES THEY CAN! As has been confirmed by Marriott Concierge.

What really bothered me was the fact that I have used PP's at this hotel numerous times over the last 3 years on LNF rates and as recently as this past Feb. without any issues, I mention this to the manager and he insists I am wrong. I suggested that he review all my folio's over the last 3 years for confirmation and that he contact Marriott for clarification. Well he refused, so I told him I would contact Marriott myself.

This was on a Saturday and to complicate matters the vouchers were set to expire on Monday! Anyhow, I contacted Marriott Concierge via email and explained the situation, I also asked if someone from their office would mind contacting the hotel to clarify that the vouchers can indeed be used.

I got a call from the front desk on Monday AM letting me know that they were contacted by Marriott and that I can use the vouchers after-all. DUH! No kidding!

I did have a word with that same manager letting him know that he could have given me the courtesy and benefit of the doubt and contacted Marriott himself instead of putting the onus on me.

Bottom line... THANK YOU Marriott Concierge for your quick assistance. ^