Not just you Marc, I've been having real problems with them also. I also do not like the set-up of their new "My Hilton." It now requires you to log through about 4 screens to get to view your HHonors balance. It consumes far more time than it used to, to check your points. I have been staying with them a lot lately, but am getting very aggravated with their site. It has gone from being one of the fastest hotel sites to being only very infrequently available.