Originally Posted by
3Cforme
...Is non-smoking guaranteed when I select that free night room type online or by phone, or is it not?
My apologies for any misunderstanding on my part, but I was able to positively confirm that award rooms are sold as Run-of-House, which means that neither smoking nor bedding preferences are confirmed at the time of booking, but delegated at check-in based upon the availability of your preferences.
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]