Originally Posted by
cxfan1960
That is handled by CX eService. There is a toll-free number you can call. For all practical purposes, CX eService is a TA. Your sponsor should still call MPC/AM as your underlying booking was cancelled.
Call Asia Miles today. Because I will make a change before departure, it will invovle USD150 change fee. Therefore, Asia Miles agent asks me to call eService first to determine what I should do. Weird. I will call eService tomorrow to find out what the process is.
Does any FTer here have the same experience (rebook upgrade before the whole schedule departure) before?