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Old Apr 15, 2009 | 3:42 am
  #13  
Wings100
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Originally Posted by jrs101

So, this might work on the newer folks, it won't work well on the seasoned, locked-in unioniized vet who has a sense of entitlement. More, more, more.

I agree - after years of flying I had the worst check-in experience at the SE gate at Pearson - rude, condescending, arrogant, etc. - seasoned vet, yes; willing to please customers, no

The only solace would be that this agent may be a casualty of bankruptcy
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