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Old Apr 13, 2009 | 11:01 pm
  #1  
A_Lee
 
Join Date: Sep 2006
Location: NE & SE Asia, N America
Programs: TG ROP Gold, Lifetime OZ Diamond Plus, BA Gold
Posts: 3,105
Missing Mileage Problems

I've flown TG something like 200 times in my life and never had a single problem with mileage crediting to ROP or to any other program, provided my FF number was entered correctly. Also I never had a problem in crediting non-TG flights to my ROP account. I've had plenty of problems when crediting non-TG flights to non-ROP FFPs, but no problems when TG or ROP has been involved.

But in the past month or so I've had two TG flights that I had entered my ROP number on, and it printed correctly on the boarding pass, but no miles. The first one I already put in a request with ROP to claim the missing miles, about 10 days ago, and still no miles. I'm wondering if this is some statistical abnormality or if they've maybe changed something in their system and miles are having difficulty in being properly credited now. As a reference point, I flew something like 20+ flights during that time (I flew a lot of domestic segments) and all of the domestic flights credited fine, but two of the international ex-BKK flights did not.

Wondering if anyone else is having this same problem?
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