Originally Posted by
jbatl
They do. One only has to wade through the overseas online help desk, whose default answer is usually 'you are doing something wrong.'
"They do" sometimes -- not always and certainly not generally -- and even then it often requires being handed off (sometimes repeatedly).
DL ought to make it far less painful to get the fee waived as the fees become a bigger part of the picture as a result of DL's technology failings.