Maybe not all hope is lost. On 31 March, an AGR supervisor told me that the fulfillment process for my packet started on 19 March, the day I received the .pdf card, and that it would take 2-4 weeks to process. Sure enough, I finally got the packet on 3 April.

So my advice is to call, persistently ask to speak with a supervisor until you get one, and make sure there's a firm date when fulfillment will start. Call back to verify it actually started on that date, then wait 2-4 weeks.

Interestingly, there's no mention of the CO Presidents Club benefit in the S+ packet, even though it still exists and is specified on the AGR site. Does anyone know if previous years' packets said anything about it?