The one thing that really bothered me about the NRT F Lounge was the amenities in the bathroom, or lack thereof. They didn't even have lotion / hand cream (I was there in Dec 2008 & Jan 2009), and when I asked the customer service people for it, they said they don't actually provide that. They recommended that I wait and get it on the plane -- well guess what, none on the JAL plane I was on either. Come on, it was just a little lotion! I don't get why they can give free massages but not even lotion.