Originally Posted by
araknis
I booked a 7 night award in Cancun and it looks like I won't be able to make it. Can I just add my brother's name to the reservation and have him take the room? I've done this with paid stays in the past, but I wanted to make sure it would work for an award reservation (paper cert has mine name on it).
If you have a paper cert - the name on the paper cert has to match the name of the person checking in. You can call CS and have it reissued and then add his name to the reservation.