FlyerTalk Forums - View Single Post - Questions for official oneworld representative, oneworld4u

Mar 31, 2009 | 11:33 pm

#180

JAXBA

Join Date: Mar 2009

Location: JAX

Programs: Ex-BA/AA/CP/LY staff, BA Blue, IHG Diamond, Marriott Silver, Chick-fil-A Red

Posts: 3,756

Quote:

Originally Posted by nielsdc

What are the rules with respect to changes/reissues of oneworld (xONEx) tickets? At least BA seems to make up rules as they go, as long as they don't have to do the reissue.

I guess it should be either the ticketing carrier, or the carrier of the next flight?

The oneworld ticketing agreement means any *O member can (and should if asked) reissue any published fare tkt issd by another *O member. Sadly, this isn't practiced very well, but it can (and should) be done. In my experience, there a few more steps I have to take as a ticketing agent to reissue an AA/001 or a CX/160 tkt - but I can do it - they don't always look the same as BA/125 tkt issued in Amadeus would, I just need to read between the lines a little more - and because of the extra attention required it is often tempting to refer to the original issuing airline and unfortunately that seems to happen a lot - I'll make an internal suggestion to oneworld4u to see if this could be improved.

Regards,

Reply