Originally Posted by
tj722
Still no Select kit. I've called AGR multiple times and each time I am assured that someone will at least get back to me as to why they didn't send one out. No response. One of the reps said he was "puzzled" why my record didn't show a mailing. He seemed helpful on the phone but did not follow through.
Sorry to hear that. I'm in the same boat, too. I called four times this month and still no S+ packet. I was also promised a supervisor would call me last week, which never happened.
On the last call, however, the rep had a temporary .pdf S+ card valid through 18 May e-mailed to me. It worked for access to the combined CO/NW lounge at ORD just now.