Join Date: Oct 2007
Location: Catania, Sicily/South Jersey (PHL)/Houston, Texas/Red Stick/airborne in-between
Programs: United Global Svs, AA PlatPro, WN RR, AZ/ITA Freccia, Hilton Diam, Bonvoy Gold, Hertz Prez, IHG
Posts: 3,551
well you could always call and ask for status with the reference # from the e-mail.
I found CO's email support hit or miss. I have had beyond stellar service, where I was given flight coupons and money credit and others where I was told to piss off-for the same exact issue.
Sometimes they acknowledge my lifetime flight miles and the company money I throw their way (I've had agents say "wow" before) and other times they don't really care, even when I have documented to them via mail that I have directed 10,000$s in company travel to another airline due to someone's screw-up.
It really is hit or miss. Don't get me wrong, I like CO and send them good business I just find the lack of standardization vexing.
Keep calling until you get someone you like. Just my two cents.
Ciao,
FH